Global Women's Leadership Network - Pink Paper

AN INDUSTRY PARTNER APPROACH TO DIVERSITY One of GWLN’s largest supporters and major industry partners, PSCU, shares their approach to encompassing DEI as part of cultivating a healthy workplace community. PSCU: CULTIVATING A WORKPLACE COMMUNITY WHERE DIFFERENCES ARE TREASURED PSCU is a payments technology credit union service organization (CUSO) built, owned, and governed by credit unions. We welcome diversity of culture, background, perspective, beliefs, personality, and thought so we can achieve the greatest outcome. What began as efforts to achieve gender balance in leadership positions has evolved to a comprehensive DEI strategy that is a proven path to higher performance and positive business outcomes. To level the playing field, organizations must be intentional and remove factors that may negatively impact underrepresented groups and deliberately seek a diverse talent pool. We have seen progress through deploying the following tactics: u Implementation of cross-functional team executing PSCU’s DEI Strategy and operationalizing the roadmap u Initiation of new hire process with only Certified Diversity and Inclusion Recruiters u Implementation of technology to increase diversity pool, finding candidates from under-represented groups u Modification of the employment application to remove the question asking for the applicant’s current salary u Use of a hire-in-scale for pay equity, which provides a minimum starting pay based on years of experience u Hiding and anonymizing candidate information associated with different forms of bias before executing a search u Use of gender neutral and inclusive language in job postings and candidate communications u Addressing benefits to include adoption, domestic partner coverage for same and opposite sex, same-sex spousal benefits, coverage for gender identity treatments, and more u Using Employee Engagement Survey and DEI Index to measure progress u Providing professional development DEI Certification opportunity for all staff annual performance reviews to document how PSCU employees are living our corporate values, providing for self-reflection and alignment with DEI goals COLLABORATING WITH INDUSTRY PARTNERS Our journey includes the establishment of five Business Resource Groups (BRG) centered on Women’s Leadership, African Americans, Latino/LatinX, LGBTQ+, and Emerging Leaders. Each helps our organization identify areas of structural bias to confront while providing career development and networking opportunities for employees. Each BRG collaborates with likeminded industry organizations, including GWLN and Sister Societies, World Council of Credit Unions Young Professionals Program, African American Credit Union Coalition, Network of Latino Credit Union and Professionals, and CU Pride, each championing and strengthening diversity, equity, and inclusion in our industry. As founding member of the DEI Collective, we have aligned with national credit union system organizations, service providers, and credit unions committed to the movement’s cooperative principles, because is it the right thing to do and it is good for business. We’ve seen time and time again the power of collaboration. After all, we are all on this journey together. ABOUT PSCU PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions representing more than 5.4 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting, and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit PSCU.com. 2021 GWLN Pink Paper | 21